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hospital performance improvement
Hospital Performance Improvement - Case Studies

Performance Improvement

Client – A Nigerian healthcare group with over 2 decades of operations.

Situation – Nigeria was witnessing increased number of patients who were flying abroad for treatment due to lack of medical services back at home. The hospital company wanted to bridge this need gap and cater to the growing number of Nigerians traveling abroad for advanced medical services. However, this two decade old hospital was experiencing stagnant patient and revenue numbers

Intervention - Apollo undertook a study of the existing operations along with a review of the market. The following initiatives were implemented.

  • Improved the Service Quality through implementation of systems and protocols, training of administrators and staff
  • Up-gradation of facilities – Added an out-patient block, preventive health check programs, computerization of all administrative and clinical areas
  • Assisted in the purchase of MRI, CT and other equipments and brought about significant savings in capital costs
  • Carried out training of doctors and nurses in Intensive care, Urology, Neurology, Stroke Management, Radiology and Imaging and others
  • Established a health communication department to engage key target segments for beneficial business relationship.
  • Introduced Information Technology and Credit control to make the operations more efficient. Specific initiatives in the area of Marketing, Brand Positioning, Pharmacy and Telemedicine Connectivity were undertaken to enhance the revenues of the group.

Apollo has been continuously providing tailor made training programs for the clinical staff to enhance their skill set.

The Impact – Apollo’s involvement resulted in

  • A saving of approximately 40% of budgeted capital cost for equipment purchase
  • The revenue per bed day increased by 86% over a two year period
  • The departments of Intensive care, Urology, Preventive health and others were established
  • Ambulance network was enhanced
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